Mainstreet Equity Corporation ("Mainstreet" or "we") takes the privacy and security of personal information in our care seriously. On May 21, 2024, we discovered that an unauthorized third party gained access to a portion of our IT infrastructure, temporarily affecting some of our systems and rendering them inaccessible. Upon discovering this, we immediately undertook countermeasures to prevent any further unauthorized activity. We have also retained third-party cybersecurity experts to assist with containment, remediation and to conduct a forensic investigation and we are working with external legal counsel to ensure we meet our legal obligations.
From the investigation, we learned that the incident may have impacted some personal information belonging to tenants (e.g., roommates or primary renters) or guarantors of Mainstreet. If you paid rent or a security deposit in your capacity as a roommate or guarantor of a primary renter between April 2023 to June 2024, your information may have been impacted. This notice also applies if you paid rent or a security deposit in your capacity as a primary renter between April 2023 to June 2024, and we do not otherwise have a means to contact you directly via email or a forwarding address you placed on file. Please note that if we have this information for any potential impacted primary renters, you will have received a notice directly.
The scope of personal information relating to you may include your name and banking information.
We want to assure you that at this time, there is no evidence suggesting that any individual's personal information was or is being used by the unauthorized user for any purpose including to commit fraud or identity theft as a result of this incident.
What we are doing.
Upon learning of this incident, we moved quickly to respond to this incident with the assistance of thirdparty cybersecurity experts. Our response to this incident includes ensuring the security of our systems as well as implementing enhanced security measures to better prevent an incident of this nature from reoccurring. We have also reported this incident to law enforcement and will be notifying the applicable privacy regulators.
Furthermore, out of an abundance of caution and in an effort to alleviate the concerns you may have about this incident, we have arranged a complimentary 12-month subscription for identity theft and credit monitoring services through Equifax for you. Through this service, you will be able to receive regular alerts to notify you if there are significant changes on your credit report. To subscribe please reach out to us MEQinfo@mainst.biz
The following website offers additional tips and resources to help you protect your identity:
https://www.priv.gc.ca/en/privacy-topics/identities/identity-theft/guide_idt/
For more information.
On behalf of Mainstreet, we want to assure you that this incident is being treated as a top priority. We are committed to further improving our security in order to prevent a similar incident from occurring again in the future. Thank you for your understanding, and please do not hesitate to contact us at MEQinfo@mainst.biz with any questions you may have.