Job Position: Call Centre Customer Service Agent
Reports to: VP, Operations
Start Date: April, 2017
Hours: Full-Time, Daytime, Evening and Weekends
Job Location: Calgary, Alberta, Canada
Salary/ Wage: $15 per hour and other benefits
Mainstreet Equity Corporation is a publicly listed Canadian based real estate company focused on acquiring and managing mid-market rental apartment buildings in major markets across Canada. Founded in 1997, Mainstreet creates value by purchasing under-performing properties, renovates them to a branded standard, improving operating efficiencies and repositioning them in the market for greater returns. Mainstreet’s portfolio consists of 10,000 plus multi-family residential units.
Reporting directly to the VP Operations, the Call Centre Customer Service Agent provides high-level customer service for both existing and prospective Mainstreet tenants by dealing with leasing inquiries, tenant concerns, maintenance requests, and operational issues.
This is an exciting opportunity to work for a fast growing, distinguished real estate company specializing in mid-market apartment rentals.
Answer incoming calls/emails from existing and prospective tenants
Demonstrate a high level of professionalism and courtesy
Respond to leasing inquires, give detailed information & schedule viewing appointments
Respond to maintenance and other tenant requests, provide detailed information & schedule maintenance
Follow up with existing and prospective tenants with their maintenance schedules and viewing appointments to ensure that services provided are to their satisfaction
Attend required meetings
Complete daily/weekly reports as required
Perform various other duties as assigned by Management
Work as a team member to ensure the best customer service experience possible
The Call Centre Customer Service Agent must be available to work shifts which include days, evenings, weekends, and statutory holidays.
Must have customer service/call centre experience in a professional environment
Prior customer service/call centre experience in residential property industry is an asset
Exceptional customer service and relationship building skills
Calmness under pressure and maintain records in timely and accurate mode
Intermediate to advanced computer skills (i.e. Word, Excel, PowerPoint, Outlook, etc.)
Exceptional written and verbal communication skills
Must have the confidence to work independently and be adaptable to changing priorities
Ability to set priorities, multi-task, and work in a fast paced environment
Excellent organizational and interpersonal skills
Meticulous attention to detail
Must successfully complete a security clearance
Fluent in English
Mainstreet Equity Corp. is an equal opportunity employer that offers industry competitive compensation and benefits, as well as a great working environment. We thank all applicants; however, only those candidates selected for an interview will be contacted. If you would like to be considered for this position, please send your resume along with a covering letter quoting the position title in the subject to our email address.
Mainstreet Equity Corporation
Corporate Head Office
305-10 Ave SE
*Mainstreet Equity Corporation is an equal opportunity employer.