Job Id: rcjdfq

Call Centre Customer Service Agent, Calgary, AB Deadline: 2017-06-20

Job Position: Call Centre Customer Service Agent

Reports to: VP, Operations

Start Date: April, 2017

Hours: Full-Time, Daytime, Evening and Weekends

Job Location: Calgary, Alberta, Canada

Salary/ Wage: $15 per hour and other benefits

The Company

Mainstreet Equity Corporation is a publicly listed Canadian based real estate company focused on acquiring and managing mid-market rental apartment buildings in major markets across Canada. Founded in 1997, Mainstreet creates value by purchasing under-performing properties, renovates them to a branded standard, improving operating efficiencies and repositioning them in the market for greater returns. Mainstreet’s portfolio consists of 10,000 plus multi-family residential units.

Position Summary

Reporting directly to the VP Operations, the Call Centre Customer Service Agent provides high-level customer service for both existing and prospective Mainstreet tenants by dealing with leasing inquiries, tenant concerns, maintenance requests, and operational issues.

This is an exciting opportunity to work for a fast growing, distinguished real estate company specializing in mid-market apartment rentals.


Answer incoming calls/emails from existing and prospective tenants

Demonstrate a high level of professionalism and courtesy

Respond to leasing inquires, give detailed information & schedule viewing appointments

Respond to maintenance and other tenant requests, provide detailed information & schedule maintenance

Follow up with existing and prospective tenants with their maintenance schedules and viewing appointments to ensure that services provided are to their satisfaction

Attend required meetings

Complete daily/weekly reports as required

Perform various other duties as assigned by Management

Work as a team member to ensure the best customer service experience possible

The Call Centre Customer Service Agent must be available to work shifts which include days, evenings, weekends, and statutory holidays.

Required Skills:

Must have customer service/call centre experience in a professional environment

Prior customer service/call centre experience in residential property industry is an asset

Exceptional customer service and relationship building skills

Calmness under pressure and maintain records in timely and accurate mode

Intermediate to advanced computer skills (i.e. Word, Excel, PowerPoint, Outlook, etc.)

Exceptional written and verbal communication skills

Must have the confidence to work independently and be adaptable to changing priorities

Ability to set priorities, multi-task, and work in a fast paced environment

Excellent organizational and interpersonal skills

Meticulous attention to detail

Must successfully complete a security clearance

Fluent in English

Mainstreet Equity Corp. is an equal opportunity employer that offers industry competitive compensation and benefits, as well as a great working environment. We thank all applicants; however, only those candidates selected for an interview will be contacted. If you would like to be considered for this position, please send your resume along with a covering letter quoting the position title in the subject to our email address.

Human Resources

Mainstreet Equity Corporation

Corporate Head Office

305-10 Ave SE

Calgary, Alberta

T2G 0W2

Fax: 403-266-8867

*Mainstreet Equity Corporation is an equal opportunity employer.

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